Privacy Policy
Privacy Policy
Northern Valley Investments is a Namibian-owned technology and creative solutions company committed to helping businesses thrive in the digital age.
We combine technical expertise, innovative thinking, and creative design to provide comprehensive solutions that strengthen brands, improve efficiency, and drive business growth.
1. Introduction
Northern Valley Investments ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect data when you use our website at www.northern-valley.com or engage our services.
By using our website or services, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal information:
• Contact details: name, email address, phone number, and company name
• Communication records: messages you send via our contact form or email
• Usage data: pages visited, time spent on site, browser type, and IP address
• Newsletter subscriptions: email address and name when you sign up
• Project information: details you share when requesting a quote or briefing us on a project
• Contact details: name, email address, phone number, and company name
• Communication records: messages you send via our contact form or email
• Usage data: pages visited, time spent on site, browser type, and IP address
• Newsletter subscriptions: email address and name when you sign up
• Project information: details you share when requesting a quote or briefing us on a project
3. How We Use Your Information
We use your personal information to:
• Respond to your enquiries and provide requested services
• Send newsletters and marketing communications (only with your consent)
• Improve our website and service offerings
• Process payments and manage client accounts
• Comply with legal obligations
• Respond to your enquiries and provide requested services
• Send newsletters and marketing communications (only with your consent)
• Improve our website and service offerings
• Process payments and manage client accounts
• Comply with legal obligations
4. Legal Basis for Processing
We process your data on the following legal grounds:
• Contract performance: to deliver services you have requested
• Legitimate interests: to improve our business and communicate with prospective clients
• Consent: for marketing emails and newsletters, which you may withdraw at any time
• Legal obligation: where required by Namibian law
• Contract performance: to deliver services you have requested
• Legitimate interests: to improve our business and communicate with prospective clients
• Consent: for marketing emails and newsletters, which you may withdraw at any time
• Legal obligation: where required by Namibian law
5. Data Sharing
We do not sell your personal information. We may share data with:
• Service providers (e.g. web hosting, email platforms) who process data on our behalf under confidentiality agreements
• Legal authorities where required by law or to protect our legal rights
All third-party providers are required to handle your data securely and only for the purposes we specify.
• Service providers (e.g. web hosting, email platforms) who process data on our behalf under confidentiality agreements
• Legal authorities where required by law or to protect our legal rights
All third-party providers are required to handle your data securely and only for the purposes we specify.
6. Data Retention
We retain personal data for as long as necessary to provide our services and comply with legal requirements. Client project data is typically retained for five years after project completion. Newsletter subscriber data is held until you unsubscribe.
7. Your Rights
Under applicable Namibian data protection law, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority
• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority
8. Cookies
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. However, no internet transmission is entirely secure.
9. Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. However, no internet transmission is entirely secure.
10. Contact Us
For any privacy-related queries or to exercise your rights, please contact:
Northern Valley Investments
Email: info@northern-valley.com
Phone: +264 (0) 81 841 5725
Address: Windhoek, Namibia
Northern Valley Investments
Email: info@northern-valley.com
Phone: +264 (0) 81 841 5725
Address: Windhoek, Namibia
Our commitment to excellence, customer satisfaction, and innovative solutions has earned us the trust of businesses across Namibia.
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